Refund Policy

Woizer (“Woizer,” “we,” “us,” or “our”) is committed to fair and transparent billing. This Refund Policy explains how cancellations, credits, and refunds work across our subscription plans.

1. Free Trial

Every Woizer account begins with a free trial that includes up to 50 real conversations with your deployed AI agent. No credit card is required to start. The trial allows you to build, customize, embed, and fully test your agent in a live environment before committing to a paid plan.

Because the trial is provided at no cost, no refund applies to the trial period.

2. Paid Subscriptions

Paid plans (Starter, Pro, and Scale) are billed monthly in advance. Your subscription renews automatically on the same calendar day each month unless cancelled prior to the renewal date.

Because the free trial provides a full opportunity to evaluate the platform before any payment is made, we generally do not offer refunds for paid subscription periods that have already begun. Your subscription remains active and fully functional until the end of the current billing cycle.

3. Cancellation

You may cancel your subscription at any time from your Dashboard or by contacting support. Upon cancellation:

• Your agent remains live and fully operational until the end of the current billing period.
• No further charges will be made after the billing period ends.
• Your account reverts to the Free tier (50 calls/month) after the paid period expires.
• Call history, transcripts, and agent configurations are retained for 30 days after downgrade, then permanently deleted.

4. Exceptions — When We Do Issue Refunds

We will issue a full or pro-rated refund (or account credit, at your choice) in the following circumstances:

• Platform downtime. If a verified outage on our end prevented your agent from handling calls for more than 24 continuous hours during a billing period, you are entitled to a pro-rated credit for the affected days.
• Duplicate charge. If you were charged twice for the same billing period due to a technical error, the duplicate charge will be refunded immediately.
• Upgrade error. If you upgraded by mistake and contact us within 48 hours without having used the additional capacity of the higher tier, we will revert the charge and restore your previous plan.

To request a refund under these exceptions, contact us at support@woizer.com within 7 days of the event. Include your account email and a brief description of the issue.

5. Phone Number Add-Ons

Dedicated phone numbers are provisioned monthly as an add-on to paid plans. Phone number charges are non-refundable once the number has been provisioned, as we incur third-party carrier costs upon allocation. If you release a phone number mid-cycle, the charge applies for the full month in which it was active.

6. Overage Charges (Pro & Scale)

Pro and Scale plans may incur per-minute overage charges beyond the included monthly allowance. Overage is billed at the end of each billing cycle based on actual usage. Overage charges are non-refundable, as they reflect services already rendered. You can monitor your usage in real time from the Dashboard and set alert thresholds to avoid unexpected charges.

7. How Refunds Are Processed

Approved refunds are returned to the original payment method within 5–10 business days. If the original method is no longer available, we will issue an account credit that can be applied to future billing cycles.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or through a notice in the Dashboard at least 14 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.

9. Contact

Questions about billing, refunds, or cancellations? Reach us at support@woizer.com. We aim to respond within one business day.