Privacy Policy

Woizer (“Woizer,” “we,” “us,” or “our”) provides an AI-powered voice agent platform for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, and related services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Services.

1. Introduction

This policy applies to all visitors to our websites, registered users (“Customers”), and individuals who interact with voice agents or widgets deployed by our Customers (“End Users”). If you are an End User, the business that deployed the agent is typically the data controller for your conversation data; Woizer processes that data on their behalf.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, organization name, and authentication credentials managed through our identity provider (Clerk). We also collect billing information when you subscribe to a paid plan.

2.2 Agent Configuration Data

We collect information you provide to configure your AI agents, including business descriptions, website URLs, knowledge base content, voice and language preferences, and integration settings.

2.3 Voice and Call Data

2.4 Website Scanning Data

2.5 Usage and Technical Data

We automatically collect device information, browser type, IP address, session identifiers, interaction events, error logs, and performance metrics when you use our Services or interact with deployed agents.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Services
• Build and improve AI agent knowledge bases from your provided content
• Process and deliver voice interactions in real time
• Generate call transcriptions, summaries, and analytics
• Authenticate users and prevent fraud and abuse
• Process payments and manage subscriptions
• Improve the accuracy and quality of our AI systems
• Send service-related communications and updates
• Comply with legal obligations and enforce our Terms

4. Data Storage & Security

Your data is stored in secure cloud infrastructure with encryption in transit and at rest. We implement administrative, technical, and organizational security measures including access controls, monitoring, and regular security assessments. Our primary database is hosted on Supabase with PostgreSQL, providing enterprise-grade security and compliance features.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We continuously work to improve our security practices.

5. Third-Party Services

We use the following categories of third-party services to deliver the platform. Each operates under their own privacy policies:

• Voice and real-time communication: LiveKit (voice session infrastructure, real-time audio streaming)
• Speech-to-text: Deepgram (audio transcription and speech recognition)
• Language models: Groq (AI inference for generating agent responses)
• Text-to-speech: Cartesia (voice synthesis for agent responses)
• Authentication: Clerk (user identity management and authentication)
• Database: Supabase (PostgreSQL database hosting and management)
• Payments: Paddle (subscription billing and payment processing)

We may share necessary data with these providers solely for the purpose of delivering the Services. We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. Specific retention periods vary by data type:

• Account data: retained while your account is active and for a reasonable period after deletion
• Call recordings and transcripts: retained according to your plan settings (configurable)
• Usage logs and analytics: retained for up to 24 months for service improvement
• Billing records: retained as required by tax and accounting regulations

You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain processing of your data
• Restriction: Request restricted processing in certain circumstances
• Withdraw consent: Where processing is based on consent, withdraw it at any time

For EU/EEA residents (GDPR): You have the right to lodge a complaint with your local data protection authority. We rely on contractual necessity, legitimate interests, and consent as legal bases for processing.

For California residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.

To exercise any of these rights, contact us at support@woizer.com. We may need to verify your identity before processing your request.

8. Cookies

We use cookies and similar technologies for authentication, security, preferences, and analytics. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Children's Privacy

The Services are not directed to children under 16 years of age (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Israel and the United States, where our servers and third-party service providers operate. Where required, we use appropriate safeguards such as standard contractual clauses approved by relevant authorities.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. For material changes, we will provide additional notice as required by law (such as email notification or an in-app banner).

12. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@woizer.com or through the contact options available on our website.